Introduction

At FuturePortalHub, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our zero-based budgeting educational platform. We're based in Thailand and comply with both local data protection regulations and international best practices.

When you use our services, you're trusting us with information about yourself. And honestly, that's something we don't take lightly. This document walks you through what data we gather, why we need it, and what we do to keep it safe.

Information We Collect

Personal Information You Provide

When you sign up for our programs or contact us, we ask for certain details. This typically includes your name, email address, phone number, and payment information if you're enrolling in a course. We also collect information you share with us through forms, surveys, or direct communication.

Automatically Collected Information

Like most websites, we collect technical information when you visit us. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to understand how people use our platform and where we can make improvements.

We also track your learning progress within courses – which modules you've completed, quiz scores, and time spent on different sections. This helps us give you a better educational experience and lets you pick up where you left off.

How We Use Your Information

We're pretty straightforward about this. Your data helps us run our educational platform and give you the best experience possible. Here's what that looks like in practice:

• Delivering course content and tracking your progress through learning modules
• Sending you important updates about your enrollment, upcoming sessions, or changes to courses
• Processing payments and maintaining transaction records for accounting purposes
• Responding to your questions and providing support when you need help
• Improving our courses based on how students interact with the material
• Sending occasional emails about new programs or features (you can opt out anytime)
• Preventing fraud and maintaining the security of our platform

Legal Basis for Processing (Thailand Context)

Under Thai data protection laws, we need a valid reason to process your personal data. Here's our legal basis:

• Contract performance: We process your data to deliver the educational services you've signed up for
• Legal obligations: We keep certain records to comply with tax laws and educational reporting requirements in Thailand
• Legitimate interests: We analyze platform usage to improve our courses and ensure security
• Consent: For marketing communications, we ask for your explicit permission first

Sharing Your Information

Service Providers

We work with a few trusted companies that help us run our platform. This includes payment processors, email service providers, and hosting companies. These partners only get access to the information they need to do their job, and they're contractually required to protect your data.

Educational Partners

Sometimes we collaborate with other educational institutions or industry experts to deliver course content. In these cases, we might share basic enrollment information, but we'll always tell you upfront when this applies to a specific program.

Legal Requirements

We'll disclose your information if required by Thai law, court order, or government regulation. This is rare, but we're obligated to comply with legal processes when they arise.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

To exercise any of these rights, send an email to [email protected] with your request. We'll verify your identity and respond within 30 days. There's no fee for most requests, though we might charge a reasonable amount for excessive or repetitive requests.

Data Security Measures

Protecting your information isn't just about having the right technology – though we do use industry-standard encryption and secure servers. It's also about how we operate as a company.

All data transmitted to and from our platform uses SSL/TLS encryption. We store sensitive information like payment details in encrypted databases with restricted access. Only authorized team members can access personal data, and they're trained on privacy practices.

We conduct regular security audits and have incident response procedures in place. If there's ever a data breach that affects you, we'll notify you within 72 hours as required by Thai law, along with details about what happened and what we're doing about it.

Cookies and Tracking Technologies

We use cookies – small text files stored on your device – to make our platform work properly and improve your experience. Some are essential (like keeping you logged in), while others help us understand how you use the site.

You can control cookies through your browser settings, though disabling certain cookies might affect site functionality. We don't use third-party advertising cookies or tracking pixels from social media platforms.

Types of Cookies We Use:

• Essential cookies: Required for login, course access, and basic functionality
• Performance cookies: Help us understand which features are most useful
• Functional cookies: Remember your preferences and settings

International Data Transfers

Our servers are located in Thailand, and your data is primarily stored and processed here. However, some of our service providers operate from other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or certification under recognized data protection frameworks.

If you're accessing our platform from outside Thailand, be aware that data protection laws in your country might differ from Thai regulations.

Children's Privacy

Our programs are designed for adults aged 18 and older. We don't knowingly collect personal information from anyone under 18. If you're a parent and believe your child has provided us with personal data, please contact us immediately so we can delete it.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. After you complete a course, we retain your learning records for five years so you can access certificates and transcripts. Financial records are kept for seven years to comply with Thai tax laws.

If you delete your account, we'll remove your personal data within 90 days, except for information we're legally required to retain. Some anonymized data might be kept for statistical analysis, but it can't be linked back to you.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.